Lemon & Zest Bakery Privacy & Refunds Policy
This Privacy Policy describes how Lemon And Zest Bakery (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at katherine@lemonandzestbakery.com.au.
Collecting and Using your Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual as “Personal Information”.
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
When you provide us with your personal information, you are consenting to our storage, use and disclosure of that information as outlined in this Website Privacy Policy.
Information we collect and hold
We may ask you to supply personal information such as your name, address, date of birth, telephone number or e-mail address.
When we hold your personal information it will be used for the following primary purposes:
- to ensure the proper functioning of the Website
- to ensure the proper functioning of the Lemon & Zest Bakery organisation and
- to assist us with our auditing, marketing, planning, billing, product development and research requirements.
- We will not use or disclose (or permit the use or disclosure of) information that could be used to identify an individual member in any circumstances except;
- to ensure the proper functioning of our business and the Website
- to communicate promotional offers and special events to you
- where the law requires us, or authorises us, or a company holding data on our behalf, to do so; or - where you have given express consent to us for a prescribed purpose.
We will not sell, distribute, rent, licence, disclose, share or pass your personal information onto any third parties, other than those who are contracted to us to keep the information confidential whether subject to a statute or a scheme which imposes similar restrictions to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), as amended, regarding the handling of personal information.
Should a third party approach us with a demand to access your personal information, we will take reasonable steps to redirect the third party to request the information directly from you, wherever it is lawful and reasonable for us to do so.
If we are compelled to disclose your personal information, to a third party we will take reasonable steps to notify you of this in advance, wherever it is lawful and reasonable for us to do so.
Cancelations & Refunds of cakes
Orders can be cancelled and a voucher of the full amount will be issued, if Lemon & Zest bakery is provided with a minimum of 3 days notice via email (katherine@lemonandzestbakery.com.au) or a call to Katherine on 0412 829 029.
Under any circumstances, orders CANNOT be cancelled 24 hours prior to delivery/pick-up or during the delivery.
If order is cancelled 24 hours prior to delivery/pick-up date Lemon & Zest Bakery has the right to not issue voucher of the full amount however will consider each individual circumstance.
Changes to orders
Lemon & Zest Bakery will accept any changes to addresses, delivery dates, messages and products, if we are provided with minimum 24 hours notice via email (katherine@lemonandzestbakery.com.au) or call Katherine on 0412 829 029, prior to the delivery date scheduled.
If 24 hours notice is not provided, Lemon & Zest Bakery reserves the right to refuse any change requests.
Delivery & Pickup
Lemon & Zest Bakery offers delivery services to only selected areas as well as pickup for all orders.
Delivery for areas include - Oran Park, Gregory Hills, Glesdwood Hills, Harrington Park, Leppington, Catherine Field, Catherine Park, Denham court, Cobbity, Camden, Camden South, Elderslie, Narellan, Narellan vale, Smeaton Grange, Spring Farm, Currans Hill.
Delivery may incur a delivery fee.
Delivery dates are Friday & Saturday. An email will be sent out to confirm delivery times for all delivery orders.
Pickup is available Friday, Saturday & Sunday.
Pickup times are 8am-10am and 3pm-5pm. Saturday & Sunday pickup is from 8am - 10:30am.
Whilst every effort is made to adhere to the delivery schedule occasionally situations arise which are out of our control resulting in delays to the delivery time frames.
We cannot accept responsibility for these unfortunate events, but assure you that every effort is made to ensure your order arrives on time and in perfect condition.
No refunds will be made if your order is delivered outside of these delivery times as they are simply a guide.
If the recipient is unable to accept a delivery at the specified address, if it is safe to do so, the order may be left at the door at the discretion of the driver. Please note, we will not be responsible if no one is available to collect order once delivered.
If there is nowhere safe to leave the order or the driver can not access the delivery address, we will contact the customer. If the customer does not answer or the contact number is incorrect, the order will be returned to Lemon & Zest Bakery and a re-delivery fee of $10 will apply or the option for pick-up will be available. You will not be refunded the initial delivery charge.
If on the day of delivery, we are supplied with incorrect shipping information, we will contact the customer and will the order be sent out on the following delivery date and customer will be charged a re-delivery fee of $10.
If in any case, the customer does not want a redelivery, the customer will receive no refund to their order.
Gelato Cart & Van Bookings - Terms, Conditions & Refund Policy
Deposit & Payment: A non-refundable deposit of 20% is required to secure your booking. The remaining balance is due 7 days before the event date.
Cancellation Policy: Cancellations made within one week of the event date are not eligible for a refund however we are happy to provide a 80% credit note. Any cancellations before this period will forfeit the 20% deposit.
Allergen Information: Our gelato may contain allergens such as dairy, nuts, eggs and gluten. Please inform us of any allergies or dietary restrictions in advance so we can make the necessary accommodations where possible.
Venue Requirements: We require access to a power supply (standard 10amp socket) to operate our equipment. Please ensure that the venue can provide this. Additionally, please note that our Gelato Cart cannot be taken up stairs or to areas that are not wheelchair accessible and the Gelato Van does have height restrictions.
Event Setup & Space: We will need a designated space for setup and will provide details of the size and any other requirements upon confirmation of booking.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
If you would prefer not to receive cookies, you can alter your security settings on your web browser to disable cookies or to warn you when cookies are being used. However, by disabling the cookie function in your web browser you may impede your ability to use parts of the Website.
Amendments Of This Privacy Policy
We are obligated to regularly review and update this policy. We therefore reserve the right to amend this Website Privacy Policy at any time.
Questions or Contact Information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at Katherine@lemonandzestbakery.com.au